Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.playfulpitch.com/ (the “Site”), powered by Shopify.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, network, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, web pages you visited prior to coming to this Site, web pages you view while on this Site, what websites or search terms referred you to this Site, and information about how you interact with the Site. Shopify needs the data to run this Site, and to protect and improve its platform and services. Shopify analyzes the data in a de-personalized form. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org .
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Regarding Shopify analytics, this Site collects personal data to power our site analytics, including: Information about your browser, network, and device; Web pages you visited prior to coming to this website; Your IP address. This information may also include details about your use of this website, including: Clicks, Internal links, Pages visited, Scrolling, Searches, Timestamps. We share this information with Shopify, our website analytics provider, to learn about site traffic and activity.

Regarding Shopify cookies, this Site uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit: https://www.shopify.com/legal/cookies . These functional and required cookies are always used, which allow Shopify, our hosting platform, to securely serve this Site to you.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you to fulfill the order, including your name, billing address, shipping address, payment information (including credit card numbers, or other payment forms), email address, phone number, and details relating to your purchase. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

We share this information with Shopify, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

When you submit information to this Site via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Shopify, our online store hosting provider, so that they can provide website services to us. We also share this information with Google via gmail and/or google sheets for storage.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

Examples of how we use and share your personal information:

Share Buttons: Additionally, this Site may include share buttons which enable you to share pages or other content from this site to the third party services. If you click a share button, these third parties may receive your personal data, including: Information about your browser, network and device; Details about the web page or content you shared or proposed to share; Your IP address.

Blog Comments & Reviews: This Site may also include commenting or review functionality on some pages which enables you to post a comment or review. This Site collects personal data when you post a comment/review, including: Your name (which will be displayed as part of your posted comment/review); Your email address (optional, to let you know if someone replies to your comment/review); Your website URL (optional). This Site also may include “likes” functionality on some blog posts which enables you to “like” a post. This Site collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including: Information about your browser, network and device; Details about the web page or content you shared or proposed to share; Your IP address.

Customer Accounts: If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service. This information may include your: Billing and shipping address(es); Details about your orders (for example, your accessories choices, or instrument item size); Email address; Name; Phone number. We share this information with Shopify, our website hosting provider, so they can provide website services to us.

Abandoned Cart Emails: You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur: 1. You enter your email address at checkout, or are logged into your customer account. 2. You add a product which is in stock to your shopping cart. 3. You close your browser or leave this Site without completing your purchase. You can unsubscribe from these messages at the bottom of the email. The email will link back to this Site, where you can pick up where you left off and complete your purchase.

Marketing Emails: We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Mailerlite, our email marketing provider, so they can send these emails on our behalf. You can read more about how Mailerlite uses your Personal Information here: https://www.mailerlite.com/legal/privacy-policy

Order and Account Emails: We may email you with messages about your order or account activity. For example, we may email you to tell you that: You’ve created a customer account; Your customer account password has been reset or updated; You’ve made a purchase; Your order has shipped. It’s not possible to unsubscribe from these messages. We share your contact information with Shopify, our website hosting provider, so they can send these emails to you on our behalf.

Third Party Pixels and Cookies

When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.getemails.com/optout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

You can also refer to the privacy policies specific to our affiliate brands, Ukulele Kidz Camps & Clubs and Music Studio Box located at the links below. We host webpages about these brands and sell service-type products for these brands through this Site.

You can read more about Ukulele Kidz Camps & Clubs privacy policy located here: https://www.playfulpitch.com/pages/ukulele-kidz-camp-club-terms/#privacy 

You can read more about Music Studio Box privacy policy located here: https://www.playfulpitch.com/pages/musicstudiobox-terms/#privacy

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@playfulpitch.com or by mail using the details provided here: 5806 Robert St, Cincinnati, OH, 45227, United States.